What are the Best Consulting Companies in Washington DC Offer Customer Experience (CX) Consulting Services?

What are the Best Consulting Companies in Washington DC Offer Customer Experience (CX) Consulting Services?

Profiles for consulting companies in Washington D.C. that offer Customer Experience (CX) consulting services, which include each company’s location, number of employees, and data on CX-related government contract awards, are detailed below. Sources for data on each company’s government contract awards are listed in the attached document.

1. Accenture

  • Accenture is a multinational corporation, and its Washington, D.C. office, known as the Metro Washington Innovation Hub, is located at 1201 New York Ave NW, Washington, DC 20005.
  • Accenture Federal Services, the branch of the company focused on government contracts, has over 9,000 employees.
  • The company also has an Arlington office, at 800 N Glebe Road #700, Arlington, VA 22203.
  • According to the company’s Q2 2020 report, Accenture employs “509,000 people serving clients in more than 120 countries,” of which 8,000 are listed as “Accenture Leaders.”
  • Accenture has handled a number of customer experience (CX) contracts for the U.S. government through the Accenture Federal Digital Studio, including contracts with the National Parks, Studentloans.gov, the Securities and Exchange Commission (SEC), the US Postal Service (USPS), and Healthcare.gov.
  • In the last 12 months, Accenture was awarded $520.15 million in government contracts for “Computer Related Services.”

2. A.T. Kearney

  • The company’s Washington, D.C. office is located at 1300 Wilson Boulevard Suite 1550, Arlington, Virginia 22209.
  • A.T. Kearney has 3,600 employees as of March 2020.
  • The majority of government contracts the company has held in the last 12 months have been with the Department of Defense (DOD) and the Department of Agriculture (DOA). Specifically, A.T. Kearney has worked with the Department of the Navy, the Department of the Army, the Office of the Chief Financial, and the Defense Logistics Agency in the last year.
  • In the last 12 months, A.T. Kearney was awarded $0 in government contracts for “Professional, Scientific, and Technical Consulting Services.” However, the company has been awarded $38.76 million in total government contracts since 2008.

3. Bain & Company

  • Bain & Company’s Washington, D.C. office is located 1101 16th St NW, Suite 700, Washington, DC 20036.
  • As of December 2019, the company has 12,000 employees.
  • Bain & Company’s corporate website references the company’s work with government defense, aerospace, and space agencies, as well as its work with government-owned companies, trade association, and development funds; however, the company does not appear to publicize details or case studies of its works as its competitors may do.
  • Financial information on government contracts awards is not available for Bain & Company in the US Spending government database.

4. Booz Allen Hamilton

  • The company has three offices in Washington D.C., which are located at the following addresses:
  • Booz Allen employs 26,300 people according to its corporate website.
  • In 2018, Booz Allen was awarded a government contract worth $1 billion “to provide a suite of cybersecurity services to six federal agencies… [covering] the Veterans Affairs, Agriculture, Interior, Transportation and Energy departments as well as the Office of Personnel Management (OPM) and Executive Office of the President.”
  • Additionally, the company’s most recent government contracts were awarded by the General Services Administration (GSA), the DOD, the Department of Veterans Affairs (VA), the Department of Health and Human Services (HHS), and the Department of the Treasury (TREAS).
  • The company also has numerous ongoing consulting contracts with the General Services Administration related to IT, management, security, and professional services.
  • In the last 12 months, Booz Allen has been awarded $406.77 million in government contracts for “Administrative Management and General Management Consulting.”

5. Boston Consulting Group

  • The company’s Washington, D.C. office is located in 4800 Hampden Lane, Suite 400, Bethesda, Maryland 20814.
  • Boston Consulting Group has 21,000 employees.
  • The company does not publicly identify the agencies for which it provides consulting services, as shown in this case study on the company website. However, Boston Consulting Group’s government contract awards in the last year have come from the DOD, the HHS, the Agency for International Development (USAID), and the Department of Commerce (DOC).
  • In the last 12 months, Boston Consulting Group has been awarded $191.39 million for “Administrative Management and General Management Consulting.”

6. Everis Worldwide

7. FTI Consulting

  • FTI Consulting has four Washington, D.C. offices, located at the following addresses:
    • Location one: 555 12th Street, NW, Suite 700, Washington DC 20004
    • Location two: 555 12th Street NW, Suite 501, Washington DC 20004
    • Location three: 1310 G Street NW, Suite 600, Washington DC 20036
    • Location four: 600 14th Street NW, WorkSuites 600, 601, 602, Washington DC 20005
  • By the end of 2019, FTI Consulting had over 5,500 employees globally.
  • FTI Consulting’s most recent government contracts have been awarded by the Department of State (DOS); the Offices, Boards and Divisions department; the Federal Trade Commission (FTC); the SEC; and other departmental offices.
  • In the last 12 months, FTI has been awarded $2.41 million in government contracts for “Professional, Scientific, and Technical Consulting Services.”

8. Gallup Consulting

  • Gallup Consulting’s Washington, D.C. office, which is also the company’s global headquarters, is located at 901 F Street NW, Washington, D.C. 20004.
  • As of March 2020, Gallup has 2,000 employees according to Forbes.
  • Gallup’s most recent government contracts have been awarded by the Department of Homeland Security (DHS), the U.S. Agency for Global Media (USAGM), the DOD, the Department of Labor (DOL), and the Department of the Interior (DOI).
  • In the last 12 months, Gallup has been awarded $1.48 million in government contracts for “Marketing Consulting Services.”

9. Gerson Lehrman Group

  • The company’s Washington, D.C. office is located at 1023 Fifteenth Street NW, Suite 600, Washington, DC 20005.
  • Gerson Lehrman Group employs more than 2,000 employees as of 2019.
  • The company’s government contracts have all been awarded by the SEC.
  • According to the US Spending database, Gerson Lehrman Group did not make any revenue from government contracts in the last 12 months, however, since 2017, the company has been awarded $300,730 in government contracts for “Professional, Scientific, and Technical Consulting Services.”

10. Grant Thornton

  • Grant Thorton’s Washington, D.C. office is located at 250 Connecticut Ave. NW, Suite 400, Washington, DC 20036.
  • According to the company website, there are “over 53,000 Grant Thornton people in over 135 countries.”
  • The company’s most recently awarded government contracts came from U.S. Customs and Border Protection (CBP), the VA, U.S. Immigration and Customs Enforcement (ICE), the U.S. Patent and Trademark Office (USPTO), and the Defense Finance and Accounting Service (DFAS).
  • In the last 12 months, Grant Thornton has been awarded $12.73 million in government contracts for “Computer Related Services.”

11. Huron Consulting Group

  • Huron’s Washington, D.C. office is located at 1620 L Street NW, Suite 600, Washington, D.C. 20036.
  • According to Forbes, Huron Consulting Group has 3,269 employees as of March 2020.
  • Huron Consulting Group’s most recent government contracts were awarded by the VA and the Nuclear Regulatory Commission (NRC).
  • In the last 12 months, Huron Consulting Group has been awarded $1.15 million in government contracts for “Administrative Management and General Management Consulting.”

12. ICF

  • ICF’s Washington, D.C. office is located at 1725 I (Eye) Street, N.W., Suite 1000, Washington, DC 20006.
  • As of March 2020, ICF has 7,000 employees worldwide according to Forbes.
  • ICF’s most recent government contracts were awarded by the HHS, USAD, the DOD, the Environmental Protection Agency (EPA), and the Department of Housing and Urban Development (HUD).
  • In the last 12 months, ICF has been awarded $75.80 million in government contracts for “Professional, Scientific, and Technical Consulting Services.”

13. Kaiser Associates

  • Kaiser Associates’s Washington, D.C. office is located at 1615 L Street, N.W., 13th Floor, Washington, DC 20036.
  • The company has 135 employees as of March 2020 according to Forbes.
  • Kaiser Associates’ most recent government contracts were awarded by the Consumer Financial Protection Bureau (CFPB) and the GSA.
  • In the last 12 months, Kaiser Associates has been awarded $1.49 million in government contracts for “Administrative Management and General Management Consulting.”

14. McKinsey & Company

  • McKinsey & Company’s Washington, D.C. office is located at 1200 Nineteenth Street NW, Suite 1000, Washington, D.C., 20036.
  • According to the company website, McKinsey & Company has 30,000 employees in 130 cities around the world.
  • McKinsey & Company’s most recent government contracts were awarded by the DOD, the HHS, the VA, the OPM, and the NRC.
  • In the last 12 months, McKinsey & Company’s Washington, D.C. branch has been awarded $49.77 million in government contracts for “Administrative Management and General Management Consulting.”

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